Privacy

PRIVACY

Changes to the document

This Information regarding the processing of personal data is periodically updated; whenever we make a change, we will post it on our website www.crochetcrosetel.com and we will let you know.

How to use this information

In this information, we explain how we process, including collect, use, exchange and protect your personal data, when you use our products and services, as well as our website.

Who we are

We are Chirica N. Irina Elena PFA, hereinafter referred to as Crochet Crosetel. In this Information regarding the processing of personal data:

"we/our" means Chirica N. Irina Elena PFA;
"third party" means someone other than us or you;

Our registered office is located at Bulevardul Alexandru cel Bun, no. 4, sc. D, ap. 13, Bacau, Bacau county, Romania.

We are registered in Romania under no. F4/1017/2019, CUI 41534944, with the name Chirica N. Irina Elena PFA.

Our mobile phone number is 0748130576 or you can send us an email using adresa contact@crochetcrosetel.com

How you can contact us

Your opinion is important to us - if you have questions about the Information on the processing of personal data, you can send us an e-mail using adresa contact@crochetcrosetel.com_cc781905-5cde-3194-bb3b- 136bad5cf58d_or by post or courier to the address Alexandru cel Bun Boulevard, no. 4, sc. D, ap. 13, Bacau, Bacau county, Romania.

Our principles

Crochet Crosetel is committed to respecting your privacy. We take data protection, security and compliance with European or local legislation on the protection of personal data and private life seriously.

The personal data we collect about you

The information we collect about you and how we collect it may vary depending on the products and services you use and subscribe to, how you used the products and services and how you interacted with Crochet Crosetel , even if you are not a customer, or what we obtained from a third party that had permission to exchange information with us.

Crochet Crosetel will process your personal data based on the following:

execution or conclusion of the contract with you and to comply with your requests. This allows us to issue you the invoice depending on the products and services you have purchased._d04a07d8-9cd1-3239 -9149-20813d6c673b_

Crochet Crosetel's legitimate business interests, for example, preventing fraud, maintaining the security of our network and services, direct marketing and improving our services. Whenever we rely on this legal basis to process your data, we evaluate our commercial interests to ensure that they do not override your rights. In addition, in some cases you have the right to object to this processing. For additional information, please consult the Your Rights section of this information.

compliance with a mandatory legal requirement, including, for example, accounting and tax requirements, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict the use of your own data, which control the scope of the services of the legal assistance that will be provided; or

the consent you give when Crochet Crosetel is not based on another legal basis. Consent can be withdrawn at any time.

We will collect your personal data when, for example:

buy or use any of our products and services;
register for a specific product or service;
subscribe to newsletters, alerts or other services offered by us;
you contact us through various channels, or request information about a product or service;
take part in a competition, draw or study;
visit or browse our website;
you have given permission to other companies, such as our commercial partners or our associates, as well as third-party suppliers or our contractors, to exchange information with us about you;_cc781905- 5cde-3194-bb3b-136bad5cf58d_
when your personal data is public;
you are the customer of a commercial activity that we purchase.

We also collect information from certain organizations, if applicable and to the extent that we have legal grounds for this.

We use cookies (small text files stored in your browser).

The types of information we can have are, if applicable:

your name, address, mobile and/or landline number, date of birth, gender and e-mail address;
information regarding your bank account and other banking information. We will collect the necessary data for the processing of a payment whenever you make a purchase by bank transfer, also the bank data are necessary for the processing for the return of any amounts owed.
data about your location. This can be derived from your IP address or data such as a postal code or the name of a city;
your contact with us, such as a note or recording of a call you made to us, a Live Chat service, an email or letter sent or other evidence of a contact with us;
information regarding your account, such as dates of payments due or received, invoices, delivery notes, account numbers or other information related to your account;
information regarding the legitimacy of access - we will collect passwords, clues and similar security information used for authentication and access to accounts and services;
your preferences for certain products, services and lifestyle when you tell us what they are or when we assume what they are, based on how you use the products and services;
the information we obtain from other sources, such as credit agencies, fraud prevention agencies, as well as other data providers. This includes demographic data, data related to interests, as well as online browsing behavior.
for the loyalty program consisting in offering advantages, discounts, discounts to reward the customer's loyalty.

In order to improve the services offered, the conversation with us could be recorded and transcribed in text format. If you agree to authorize the recording and transcription, continue the call with us. If you do not want this, please end the call and contact us through the other means of communication as presented in this document.

We will also obtain information about how you use our products and services, such as the level of service provided to you - for example, issues related to the functionality of the services and their quality.

How we use your personal data

We will use your personal data for the following purposes:

for the provision of our service

for processing the products and services you purchased from us, as well as to keep you informed of the progress of your order;
to provide you with the relevant products or services. This includes other services that are not included in the contract with you, services that use information about your location, as well as to contact you with messages regarding changes to products or services.

invoicing and customer relations

to invoice you and deliver our products and services;
to contact you if the billing data you have provided us is incorrect or incomplete;
to answer any questions or concerns you may have about our products or services.

service messages

we will contact you with messages from the customer relations service to provide you with up-to-date information about our products and services, for example, order confirmation, delivery confirmation, etc.

Crochet Crosetel uses personal data such as your name, email address, password, mobile phone number and order history to be able to do the above. Crochet Crosetel can create aggregated and statistical reports from this information that will not identify you individually.

administering our site and understanding how to use the site

for the protection of our site and the management of traffic volume and other uses thereof. For example, we identify the peak periods of use, to try to ensure that it can cope with the volume at those times;
for understanding how to use our website, products and services. Thus, we can aim to analyze, develop and improve these products and services, to develop more interesting and relevant products and services, as well as to personalize our products and services.

marketing

as our customer, if you have given your consent, we will generally keep you informed about new products and services, send you newsletters, invite you to participate in a study or inform you about offers, promotions, raffles or competitions. We individualize these messages based on the types of products and services you have purchased from us.
if you have given us permission, we will also contact you to introduce you to our products and services and those of other companies that we believe may interest you if you do not opt out of receiving certain such marketing messages from us;
we can contact you by fast online courier or by phone. We will be able to contact you through our partners, but they will be authorized to process your personal data only on behalf of Crochet Crosetel and in accordance with our policies.

online advertising and the individualization of the services we offer you

to send you advertising relevant to you, you will also see targeted advertising online based on the use of cookies. This is known as interest-based advertising. It can be done on websites of other organizations, as well as other online media channels, such as social networking sites.
we may also combine data collected through cookies with other data we have collected. Remember that opting out of interest-based advertising will not stop ads from appearing - but they will no longer be individualized based on your interests.

creating profiles

In some situations, it will be necessary to prepare your profile, for fraud prevention and security purposes.

fraud prevention and security

we will process the data regarding your traffic for the purposes of anti-fraud protection and fraud detection, to protect our website and detect incorrect use or damage to it.

The way in which we exchange personal data

If applicable, we exchange information about you with:

partners or agents involved in the delivery of the products and services you ordered or used;
companies contracted to provide services for or on behalf of Crochet Crosetel;
debt collection agencies or other debt recovery organizations;
law enforcement agencies, government bodies, regulatory organizations, courts or other public authorities if we have this legal obligation or are authorized by law;
a third party or a body, when said disclosure is necessary to fulfill any applicable law or other legal or regulatory requirement;
third parties for joint promotions with that third party. They will be responsible for their compliance with the applicable data protection laws;
other third parties, when you have given them consent for disclosure for authentication and fraud prevention purposes.

Fraud management and law enforcement

we will disclose information if this is justified in order to protect against fraud, defend our rights or property, or protect the interests of our customers.
we may also need to disclose your information to comply with our legal obligation to respond to legal authority requests. Your personal data will be communicated only when we consider, in good faith, that we have the obligation to do so in accordance with the law and based on an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

If we go through a reorganization or sale procedure to another organization, we will communicate your information to that organization.

The third parties we work with

If you have purchased products and services from Crochet Crosetel using a third party or partner organization, we often need to exchange information with them as part of managing that relationship and your account - for example, to identify your order and to make payment to these third parties or organizations.

If we have entered into a contract with a service provider or contractor to provide services to us or to provide a service on our behalf, and they may have access to your personal data, we do not authorize them to use or disclose your data. of a personal nature than in connection with the provision of their services.

We collect and combine information in order to monitor your use of the products and services, as well as their use by our other customers, as well as to help us improve the quality of the products and services offered. We provide this information to third parties (for example, content providers and advertising agencies), but no such reporting to a third party will include information that can identify an individual customer.

Duration of retention of your personal data

Normally, we will store your information as long as it is strictly necessary from a legal point of view and our legitimate interest.

Keeping your personal data safe

Internet communications (such as e-mails) are not secure unless they are encrypted. Your communications may cross several countries before being delivered as this is the nature of the internet. We cannot accept responsibility for any unauthorized access or loss of personal data beyond our control.

We will never ask you to provide us with your secure, personal or account information through an unsolicited means of communication. You are responsible for keeping personal and account information safe and for not communicating it to other people.

Our website may contain links to the websites of third parties. We are not responsible for the security and content of the respective third-party websites. Therefore, make sure you read that company's policy on data protection and cookies before using or putting personal information on their site. The same applies to any site. -s or contents of third parties to which you connect using our products and services.

You may choose to disclose your data in certain ways such as social media plug-ins (including those provided by Google, Facebook, Twitter and Pinterest) or by using third party services that allow you to publicly post analytics or other information. , and a third party could use that information.

Social network plug-ins and social networking applications are operated by the social network itself and respect the terms of use and policies of those networks regarding data protection and cookies. You must make sure that you are aware of them.

Your rights

The right to rectify personal data

You have the right to rectify the data held about you, if they are not correct. If the data we hold about you needs to be updated or if you think they may be incorrect, you can log in to your account to update them or you can contact our team.

The right of access to personal data

You have the right to request a copy of the personal data that Crochet Crosetel holds about you. To make this request as an individual or an authorized third party, please contact us.

The right to data portability

You have the right to be able to take with you the personal data that you have communicated to us in certain circumstances.

The right to object to the use of personal data

In certain circumstances, you have the right to object to the processing of your personal data by Crochet Crosetel:

to stop receiving marketing messages

If you no longer wish to receive marketing messages from Crochet Crosetel regarding our services and products and/or those of our partners, you can opt out of all marketing communications or only the selected methods (e-mail).

There are various ways to opt out of receiving marketing messages:

contact our team;
send an e-mail to adresa contact@crochetcrosetel.com.

If you opt out of marketing messages, this does not mean that you will no longer receive messages about the services. You will receive these in the future (unless I have indicated otherwise).

to object to other processing carried out on the basis of our legitimate interests

Please contact our team or send us an e-mail at contact@crochetcrosetel.com.

We will make every effort to help, but if you still have dissatisfaction, you can contact the National Supervisory Authority for the Processing of Personal Data - contact details can be found at www.dataprotection.ro

The right to restrict the use of your personal data

If you believe that the data we hold about you is incorrect or you believe that we should not process your data, please contact our team for a discussion about your rights. In certain circumstances, you will have the right to ask us to restrict processing.

The right to erasure

Crochet Crosetel seeks to process and keep your data only as long as this is necessary. In certain circumstances, you have the right to ask us to delete your personal data that we hold.

If you think that we keep your data longer than necessary, it would be good to check first if your contract with Crochet Crosetel has ended. If it has stopped, we may still have legal grounds for processing your personal data.